Data Protection Policy

999 Bets' Privacy Policy — Your Data, Our Responsibility

Protecting your personal information is our top priority. Find out exactly what data we collect, how it's used, and how we keep it safe.

Last Updated: January 2026

Encrypted Storage

All your personal data is stored on servers secured with SSL/TLS encryption.

Never sold to third parties

Your data is never sold to or shared with third parties without authorization.

Your Controls

You can view, update, or request deletion of your data at any time.

Cookie transparency

Every cookie is clearly explained — what it is and why it's used.

Marketing Opt-Out

You can unsubscribe from promotional messages at any time.

Regular audits

Our data protection measures are regularly verified through third-party security audits.


Our commitment: 999 Bets takes your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep your data safe.

1. Introduction

999 Bets is a trusted online gaming platform serving players in Bangladesh and around the world. We believe that every user's personal data belongs to them, and protecting it is our ethical responsibility.

This Privacy Policy applies to the 999 Bets website and all associated services. By using our platform, you are considered to have read and accepted this Privacy Policy. If you have any questions, don't hesitate to reach out to our support team.

We regularly review and update our Privacy Policy as needed to ensure your data receives the highest level of protection.

2. What Information We Collect

We collect two types of information — what you provide voluntarily and what is collected automatically during your use of the platform:

Information provided directly

Data Type When It's Collected Purpose
Full name At Registration Identity verification
Email address At Registration Account Communications
Mobile number Registration / KYC Verification & Security
Date of birth At Registration Age verification (18+)
National ID During KYC verification Identity confirmation
Payment Information During Transactions Financial Transaction Processing

Automatically Collected Information

  • IP Address & Device Type
  • Browser information & operating system
  • Which pages you visited and how long you spent on them
  • Gaming activity & betting history
  • Login time and location data

We only collect information that is necessary to provide our services. We do not ask for any personal data beyond what is required.

3. How Your Information Is Used

999 Bets uses your information for the following purposes:

  • Account management: For registration, login, password reset, and account security purposes.
  • Identity verification: To complete the KYC process and comply with anti-money laundering regulations.
  • Payment Processing: To process deposits and withdrawals securely.
  • Service improvement: To analyze usage patterns and improve your experience on the platform.
  • Contact: To send important updates, security alerts, and support messages.
  • Promotions: To send you offers and bonus information, with your consent.
  • Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.

We never sell your data to third parties for advertising purposes. That is our strict policy.

4. Data Sharing & Disclosure

999 Bets may share information only in the following limited circumstances:

Authorized Service Providers

Only the data necessary for service delivery is shared with payment providers (Mobile Pay, Nagad, Rocket), game software companies, and cybersecurity partners. All partners are contractually bound to uphold our privacy standards.

For Legal Purposes

Information may be disclosed to relevant authorities in response to court orders, government investigations, or legal obligations. Where possible, you will be notified in advance.

999 Bets never sells, rents, or shares your data with third parties for advertising purposes.

5. Cookie Policy

Our website uses different types of cookies. Cookies are small files stored in your browser that help improve the functionality of the site.

Cookie type Purpose Duration
Essential Cookies Login sessions, security tokens Cleared at end of session
Performance cookies Site performance & error monitoring 30 Days
Functionality Cookies Remembering language preferences and UI settings 1 Year
Analytics cookies Usage pattern analysis 6 months

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit the functionality of certain services.

6. Data Retention Period

We retain your data only for as long as necessary:

  • Account Information: For the duration of account activity and 5 years after closure (for legal purposes).
  • Transaction records: 7 years (as required by financial regulations).
  • Communication Records: 2 Years.
  • KYC documents: 5 years after account closure.
  • Analytics Data: 1 year (in anonymized form).

Once the retention period expires, data is securely deleted or anonymised.

7. Your Rights

You have a number of important rights regarding your personal data:

1
Right to Access

You have the right to know what personal information we hold about you.

2
Right to Rectification

You have the right to request corrections to any inaccurate or incomplete information.

3
Right to Erasure

In certain circumstances, you may request that your data be deleted.

4
Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

5
Right to portability

You have the right to receive your data in a readily readable format.

6
Right to Object

You have the right to object to the use of your data for specific purposes.

To exercise these rights support@999bets.best Email us. We will respond within 30 days.

8. Security Measures

To keep your data secure, 999 Bets uses industry-standard security technology:

  • SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: To prevent unauthorised access.
  • Regular Security Audits: By third-party experts.
  • Staff Training: All staff receive regular training on data protection.

In the event of a data breach, affected users will be notified within 72 hours. If you notice any suspicious activity on your account, change your password immediately and contact support.

9. Child Protection

999 Bets strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Date of birth is verified at registration and age is confirmed during the KYC process. If an account is found to belong to a minor, it will be closed immediately and all associated data will be deleted.

If you suspect that a minor is using our platform, please notify us immediately.

10. Policy Changes

999 Bets may update this Privacy Policy at any time. When changes are made:

  • The "Last Updated" date at the top of the page will change.
  • For significant changes, a notice will be sent to your registered email address.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly to stay up to date with our latest policies.

11. Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:

  • Email: support@999bets.best
  • Live chat: Available 24/7
  • Response time: Up to 30 business days

We take all privacy-related complaints with the utmost seriousness. Our dedicated team is available to assist you in Bengali.


General Privacy Questions

You may be wondering

No, never. 999 Bets does not sell or share your personal information with third parties for advertising purposes. Only limited data is shared with partners strictly necessary for service delivery.

Yes, you can request that your data be deleted. However, certain information (such as transaction records) must be retained for a specified period due to legal obligations. Email support@999bets.best and we'll walk you through the details.

Fully secure. All payment information is transmitted via SSL encryption and stored on encrypted servers. We never store full card numbers or PINs.

Absolutely. You can opt out of marketing messages at any time by clicking the "Unsubscribe" link at the bottom of any promotional email or by contacting support. Please note that security alerts and important account-related messages cannot be disabled.

Even after account closure, transaction records must be retained for 7 years and KYC documents for 5 years in accordance with financial regulations. Once these periods expire, all data is securely deleted.

Your data is secure — play with peace of mind

Your privacy is our top priority at 999 Bets. Join us today on a safe and secure platform.


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